Returns & Exchanges
At Canapuff EU, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day return policy for all unworn items in their original packaging. We strive to make the return process as seamless as our style to ensure you always have the best shopping experience.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original condition with all tags attached into the shipping box and include the printed return slip inside.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or scheduled pickup point.
Receive Your Refund
Once our quality control team inspects the returned garments, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing